Can I change the shipping address and recipient name of my order?
When will my order arrive?
What is the shipping fee?
The shipping fee is paid with the product you will buy at the payment page during placing an order from alvinaonline.com. In addition, you do not pay a fee to the courier. For international purchases, except for the free shipping campaign, the shipping fee by country is displayed in the calculate shipping section of the product detail on the basket page.
With which shipping company will my order be delivered?
The delivery of your domestic orders placed on alvinaonline.com is provided by YURTİÇİ Cargo. Shipping of orders abroad is provided by FEDEX.
How long does it take for my order abroad to be delivered?
Your shipments are delivered within 2-7 working days with our contracted FEDEX company. Attention! The reasons such as Customs procedures, natural disasters, strike, transfer hijacking etc. are out of the scope of the specified periods. In rare cases, there is a possibility that packages sent abroad may be subject to customs in the destination country. In this case, the customs officers will contact you and inform you about what you need to do to receive your package.
My order arrived when I was not at my address?
To what should I pay attention during delivery?
My order has been shipped. How can I track the cargo?
When the order is shipped, notification is provided by SMS from Yurtiçi Cargo. In addition, after logging in, you can find the current order from the order list on the "My Account" page and examine the cargo movements. For international orders, you can track them on the FEDEX page through the tracking numbers sent to you via e-mail.