An ALVİNA organization.


How can I place an order?

You should be a membership. You can create membership with our website.

 How can I find the product I am looking for?

You can search by typing the information of the product you want to purchase and search in the search box at the top of our site.

 Will the products I add to my cart be reserved for me?

The products you add to your cart will remain in your cart until you run out of stock but will not be reserved on your behalf. If the product you add to your cart runs out of stock later, it gives you a warning about the stock status of the product you want to buy. You can also use your cart to purchase bulk items.

 To what should I pay attention when ordering?

In order to send your order by cargo, the information on the membership form that you have completed when you become a member is used. In case of any problems during the delivery of your order, our customer representative will contact you using your membership information. Therefore, we request that your membership information be complete and up to date. You can click here to update your membership information. Your order will be sent to the shipping address you will notify us. Please check that your address information is complete and up-to-date in order to avoid any problems during delivery. Click here to add or update your current address.

 How do I know the status of my order?

You can list your orders by logging in and entering the account page where you can see the latest status of your orders. On the right side of the line where your orders are located is the latest status information about your order (such as Preparing, Shipped ...). If you wish, you can reach more detailed information by clicking on the title of your order.

 How long will the product be ordered?

Orders placed on will reach you within 2 to 5 working days. Alvina undertakes delivery within 14 working days at the latest.

 My order has not yet been delivered. I want to change the product, how can I do?

For product changes that have not yet been sent, please call Customer Service on 0850 222 30 70.

 I want to return my order. What can I do?

You can quickly and easily return orders you have created through For orders that have not been processed yet, you can cancel them by calling our Customer Service. You can return the processed orders after you have received them. In order to use the right of withdrawal, you must notify us by phone, email or petition that you wish to return the product within 14 days from the date of delivery of the product. In accordance with the Law No. 4077 on the Protection of the Consumer and the regulation on distance contracts, you have the right to withdraw the product within 14 days from the date of receipt of the product, without giving reasons and paying the shipping charge. For orders you make payment at the door, you must specify your 26-digit IBAN number and who belongs to your IBAN number starting with TR. shopping and return processes in the process of sending you do not pay shipping costs. After the product is delivered to us by our relevant team is reviewed, if there is no obstacle to the sale of your return request is accepted.